Refund and Cancellation Policy

Last Updated: June 21, 2026

Thank you for choosing Bluepeaks Digital (operated by Bluepeaks OÜ). We strive to provide exceptional digital products, web tools, and agency services.

Because our Website delivers digital content and instant-access software utilities, our refund and cancellation procedures are structured based on the nature of the product or service purchased. Please read this policy carefully before completing your transaction.

1. Digital Products and Downloads

• Scope: This applies to all downloadable items, graphic assets, video templates, ebooks, or digital files purchased directly from our website or our official storefronts (such as Etsy, Gumroad, or other marketplaces).

• Policy: Due to the immediate, irreversible nature of digital downloads, all sales of downloadable digital products are final.

• EU Consumer Exception: In accordance with Article 16(m) of the EU Consumer Rights Directive, once the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal, you waive your 14-day right to cancel or request a refund for digital content.

• Corrupted Files: If a downloaded file is corrupted or non-functional, please contact us immediately, and we will promptly send a replacement link or file.

2. Software-as-a-Service (SaaS) and Premium Web Tools

• Scope: This applies to any premium subscriptions, tokens, or paid access to online web applications or automated tools hosted on our platform.

• Cancellations: You may cancel your subscription or recurring payment at any time through your account settings or by contacting us. Your access will remain active until the end of the current billing cycle.

• Refunds: We do not offer prorated refunds for mid-billing cycle cancellations. Refunds for an initial subscription payment are only evaluated on a case-by-case basis if it can be verified that a technical error or platform downtime prevented you from using the tool.

3. Digital Marketing and Production Services

• Scope: This applies to custom freelance contracts, video editing, social media management, SEO implementation, or consulting services provided directly by our agency team.

• Policy: Deposit payments and payments for milestone phases that have already been commenced or completed are entirely non-refundable.

• Project Cancellations: If you wish to terminate a service agreement before completion, you must provide written notice. You will be billed exclusively for hours worked or milestones achieved up to the date of cancellation.

4. Third-Party Marketplaces

If you purchased a Bluepeaks Digital product through a third-party marketplace (such as eBay, Amazon, or Etsy), the transaction is subject to the specific refund and dispute resolution policies of that platform. We recommend reviewing those platform-specific rules before filing an official dispute.

5. Chargebacks and Payment Disputes

We values open communication and consumer trust. If you experience an issue with a billing statement or an unauthorized transaction, please reach out to us directly to resolve the issue before opening a chargeback with your bank or payment gateway (such as Wise or Stripe). Unfounded chargebacks may result in the immediate termination of your platform access and account privileges.

6. Contact Us

For any questions regarding billing, cancellations, or specific refund eligibility requests, please contact our support department at:

• Email: contact@bluepeaksdigital.com

• Corporate Entity: Bluepeaks OÜ (Registry Code: 17520519)

• Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia